A Culture of Quality

Transitional Family Services has always focused on quality in how we structure our company and in how we serve our community and all stakeholders. We would like to give you a brief overview of how we measure quality and how we value your feedback and responses. Please view the attachment below to find out more about how our Performance Quality Improvement process works.

How Did We Do in 2015

PQI Summary

Stakeholder Feedback

Referral Source Feedback - We value our community partners and referral resources - please take a moment to let us know how we are doing by completing the linked survey.
Click here to take survey.

Consumer Satisfaction Survey - you will be given a survey for submission by the TFS staff working with you during the courses of your services with us. You may also use our "contact us" section at any time you want to submit comments to management.

Stakeholder Concern

Consumer Concern Form - We encourage our consumers to speak to the TFS staff working with them about any areas of concerns, but also want to give you a formalized way to express your concerns to our management here at TFS. Please click Consumer Concern Form. to download, once completed please email to Krista Zappia, Director of Operations.

Referral Concern Form - Please click Referral Source Concern Form to download, once complete please email to Krista Zappia, Director of Operations. You may also use our "contact us" section at any time you want to submit comments to management.